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Information Technology Officer - Service Desk

Job No: SHELL59
Location: Shellharbour NSW

Shellharbour City, located just 1 ½ hours south of Sydney, is home to almost 70,000 people in a city that spans 154 square kilometers. It's a place of great natural beauty - stretching west from the picturesque coastline to rolling pastures, against the majestic backdrop of the Illawarra escarpment.

  • Exciting, rewarding career opportunities
  • Relaxed coastal lifestyle
  • Flexible working arrangements and work/life balance

Are you looking for an exciting opportunity to work in a flexible, contemporary environment in a Local Government area currently experiencing rapid growth?

Shellharbour City Council is committed to building a high performing and sustainable organisation to deliver outcomes for the community through leadership, collaboration and innovation. We are seeking dynamic, enthusiastic, skilled and experienced people to join us and be part of our team.

The role:

This role provides level 1 and 2 technical support for Council’s desktops, laptops, mobile devices, multifunction printers, voice technology and corporate software. You will have excellent communication and problem solving skills to deliver a quality service to a diverse base of approximately 350 users.  You will be part of a team providing support for both phone and email helpdesk support as per an agreed schedule ensuring a high level of customer satisfaction and continuous improvement in service delivery.

We offer:

  • Full time, 35 hours per week
  • Salary up to $1149.89 per week, plus 9.5% superannuation

For further information about the position, click here for the position description.

Contact: Marcos Baez on 4221 6027.

Closing date: Thursday 26 July 2018 at 11.30pm.



Apply now... Complete the application below by answering the questions, describing how your skills and experience are relevant to the position.  

Once you start your online application, you cannot save and return to this later. You may wish to prepare your responses in a word document and then COPY and PASTE into the fields below. Your Resume can be attached on the NEXT page.

For further information about the selection process including tips on how to address the selection criteria, please view our Guide To Applying.


Shellharbour City Council is an equal opportunity employer.


Privacy Acknowledgment

The information on this form is being collected by Shellharbour City Council for the purpose of administering the recruitment process. Your personal information will be used by Council staff to contact you about your application. This information will be stored in Council's electronic records management system. You may apply to Council to access and correct this information. Please see Council's Privacy Management Plan (available on the website) or contact Council’s Privacy Officer on 4221 6111 for more information.

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